Please follow the below listed instructions to resolve your issue: 

  1. Browse to the approrpriate Blackbaud Hosting Services URL to access your hosting account.
  2. If this is your first time accessing either the Orange County or Boston datacenters, please ensure that before attempting to login, that you have installed the appropriate Citrix Online Plug-in and that you have adjusted your browser settings to maximize your browser's communication with the plug-in once properly installed.