Error: Bad Gateway! The proxy server received an invalid response from an upstream server. If you think this is a server error, please contact the webmaster. Error 502: apps.blackbaud.com. [date/time]. Citrix XTE

Depending upon your organization's needs and geographic location, your Blackbaud applications (i.e. The Raiser's Edge, The Financial Edge, The Education Edge) can be hosted by in one of three possible datacenters. Users attempting to access their data on the older datacenter url: https://apps.blackbaud.com, may receive the above error when attempting to log into the hosting portal.

Article Number: 59115

Products:

Education_Edge_EE
Financial_Edge_FE
Raiser_s_Edge_RE

Please follow the below listed instructions to resolve your issue:

Browse to the approrpriate Blackbaud Hosting Services URL to access your hosting account.
If this is your first time accessing either the Orange County or Boston datacenters, please ensure that before attempting to login, that you have installed the appropriate Citrix Online Plug-in and that you have adjusted your browser settings to maximize your browser's communication with the plug-in once properly installed.

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