Information entered in the Comment field can only be viewed by exporting Transaction Search results into a spreadsheet (CSV or Excel format) or by viewing transaction details. This information is not listed in the Daily Transaction Report.

To view the Comments:

  1. Log in to the BBMS Web Portal https://bbms.blackbaud.com
  2. Go to Transactions >Transaction search
  3. Enter search criteria and click Search
  4. Click the ellipsis next to the transaction and select Details or at the top of the search results, click Export

In an exported spreadsheet, the Comment field is column M. Comments on transactions processed outside of MobilePay and the Virtual Terminal need to be reported on in the software in which they were processed as those comments are not passed to BBMS.