Error: Error opening export: File Access Error when exporting from The Raiser's Edge in Blackbaud Hosting Services

Users with their The Raiser's Edge database hosted by Blackbaud Hosting Services have the ability to export their queries, reports, and other information to their files folder for easy download to their local machines. Some users may experience the above error message when attempting to export out of The Raiser's Edge.
  1. Please empty your files folder of any files that do not need to live in the folder permanently.
  2. Ensure filename avoid characters such as \ / : * ? " < > | as these are reserved for use by the operating system itself. 
  3. Attempt to Export again.
If this issue persists, please perform the following: Click Chat with Support and reference this article. 

Please be sure to provide the Support Analyst that is assisting you with the below information when you create your case:
  1. Hosting username and password.
  2. Application username and password.
  3. The exact wording of the error message.
  4. Steps to duplicate the error message.
  5. Name of the application server accessed when the error occurs.



Was this article helpful?