To reject a single profile update:

  1. Click on the Profile Updates link
  2. Highlight the transaction you want to reject
  3. Unmark the box next to the fields you want to reject
  4. Click Process Transaction
  5. On the pop up "There are remaining updates for this transaction. Do you wish to reject the remaining updates?" click Yes
To reject multiple profile updates:
  1. Click on the Profile Updates link
  2. Select the multiple transactions
  3. Click Bulk Processing
  4. In the new window, select the Options tab
  5. Select the radio button for Reject Profile Information
  6. Select the Processing tab and click Process Now
To process a single Donation or Event Registration:
  1. Click the Donations or Event Registrations link
  2. Select one transaction
  3. In the Linked Constituent box, press F7 on your keyboard
  4. In the new window, unmark the box next to the fields you want to reject
  5. Click Save and Close
  6. In the pop up "There are remaining updates for this transaction. Do you wish to reject the remaining updates?" click Yes
  7. Click Process Transaction
  8. If prompted "This transaction has unprocessed Profile Updates. Would you like to process them?" click No
To bulk process Donations or Event Registrations:
  1. Click the Donations or Event Registrations link
  2. Select multiple transactions
  3. Click Bulk Processing
  4. Select the options tab
  5. Select the radio button next to Reject Profile Information
  6. Select the Processing tab and click Process Now