Error: The source could not be found, but some or all event logs could not be searched. Inaccessible logs: Security

When logging in to Net Classroom via both internal and external URL's, the client get's the 'Error: The source could not be found, but some or all event logs could not be searched. Inaccessible logs: Security' error after recently updating Net Classroom.

 

  1. Have the client login to the Education Edge instance on the Net Classroom web server
  2. After receiving the following error:  'Error: The database you are logging into has been upgraded to a higher version than what has been installed on this machine. Please upgrade your system before logging in.' apply the latest version/patch to the Education Edge instance on the Net Classroom web server
  3. Login to the Education Edge instance on the Net Classroom web server and ensure that it is on the correct version/patch
  4. Login to Net Classroom via an internal URL

Environment

 7.83.104.26

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