Error: HTTP 500.19 - Internal Server Error. The requested page cannot be accessed because the related configuration data for the page is invalid. Config Error: There is a duplicate 'system.web.extensions/scripting/scriptResourceHandler' section defined

When navigating to the Faculty Access for the Web login page or WebPortal login page, users may receive the error: 'HTTP 500.19 - Internal Server Error. The requested page cannot be accessed because the related configuration data for the page is invalid.  Config Error: There is a duplicate 'system.web.extensions/scripting/scriptResourceHandler' section defined.'
For FA Web:
  1. Click Start and type inetmgr in the search text box and then click on inetmgr returned in the results
  2. In the left-hand column expand [WebServerName], Sites, Default Web Site, then select FAWeb7
  3. In the right-hand column, under Manage Application, select Advanced Settings
  4. Change the value for Application Pool to Blackbaud Apps (.Net 2.0) and click OK to save the changes
  5. Restart IIS
For WebPortal:
  1. Click Start and type inetmgr in the search text box and then click on inetmgr returned in the results
  2. In the left-hand column expand [WebServerName], Sites, Default Web Site, then select FE's WebPortal
  3. In the right-hand column, under Manage Application, select Advanced Settings
  4. Change the value for Application Pool to Blackbaud Apps (.Net 2.0) and click OK to save the changes
  5. Restart IIS

Environment

 Faculty Access for the Web 7.83.0.26

Was this article helpful?