Error: The User ID and Password entered are incorrect, when user name is longer than 20 characters

When logging into NetClassroom with a user name longer than 20 characters, you may experience Error: The User ID and Password entered are incorrect.
Download and install the latest cumulative patch. If running an older version, download and install both the latest version and cumulative patch. Only the latest version of the software, which includes all fixes from previous patches, is available for download.

Environment

 NetClassroom 7.83.0.26
 NetClassroom 7.83.0.27

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