Error: Session Error. There is a problem with your session. For security reasons, you must close your browser window and log on again to continue accessing your resources

Users who have Blackbaud Products hosted by Blackbaud Hosting Services are able to access their databases via a remote Citrix connection from any Internet-connected workstation that is equipped with the supported browser(s) and the appropriate Citrix Online Plug-in. Some users may experience this error if their remote session to the Hosting environment is unexpectedly interrupted.

NOTE: Error may also appear as follows:

"Error: State Error. There is a problem with your session. For security reasons, you must close your browser window and log on again to continue accessing your resources."

Article Number: 59281

Products:

Education_Edge_EE
Financial_Edge_FE
Raiser_s_Edge_RE

Please follow the steps below in the order they are listed until the issue is resolved:

Close your browser window completely (not just the tab). Do not opt to save the tab information when exiting. Open a new browser window and navigate again to your appropriate Application Hosting Portal URL.
Open the Windows Task Manager, then click on the Processes tab. End the process on all iexplore.exe processes.
Note: This will end all of your browser windows. Be sure to save any information you may need in any of the windows.
Delete your cookies and temporary Internet files for your respective browser:

Internet Explorer (see the "Let me fix it myself" section)
FireFox

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