Please follow the steps below in the order they are listed until the issue is resolved:
- Close your browser window completely (not just the tab). Do not opt to save the tab information when exiting. Open a new browser window and navigate again to your appropriate Application Hosting Portal URL.
- Open the Windows Task Manager, then click on the Processes tab. End the process on all iexplore.exe processes.
Note: This will end all of your browser windows. Be sure to save any information you may need in any of the windows.
- Delete your cookies and temporary Internet files for your respective browser:
Internet Explorer (see the "Let me fix it myself" section)