Medical history comment fields do not map correctly on records in EE

After processing an Online Reenrollment (ORE) form, the medication fields map to different medical history comment fields than they are assigned on the record in The Education Edge (EE).

The record may look like the following:
User-added image

In the example above, the comments are not mapped to the correct place. One of the examples are highlighted. The General Allergy comment is actually mapped to the Food Allergy medical condition row. The General Allergies medical condition row actually shows the Diabetic comment information. 
This occurs when the categories have not been properly mapped on the ORE form in NetCommunity. 
  1. Log in to the NetCommunity site
  2. Click Site Explorer > Forms
  3. Click pencil icon to edit form
  4. Click pencil icon to edit the medical category from the available elements on the left hand side
  5. Choose the correct medical category from the drop down menu
  6. Click Save 
  7. Repeat for each category that is not populating correctly on the EE record
  8. Click Save and Close on Form 


 6.35.1001, patch 27

Was this article helpful?