PDF receipt numbers missing in report

An organization has a Friends Asking Friends event that issues PDF receipts. There is a report that can be run off the FAF showing all PDF receipts issued to donors. The report is missing receipt numbers but doesn't seem to be missing donors. For accurate record keeping, the organization needs to know why the receipts are not in order.

Article Number: 59315

Products:

Blackbaud_Sphere

There are a few different reasons why gaps may appear in the Receipt numbering through a Friends Asking Friends report:

1. If a receipt was Voided due to a Reissue, a new receipt number would have been assigned and the old receipt number would no longer display
2. If a transaction was reversed
3. The receipt number in question may have been taken through another FAF event

If you are still unable to locate the missing receipt numbers:
Chat with Support and reference this article.

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