When credit card payments are entered through the back office, the user must select authorize card on save for the card to be processed. Once the transaction is saved, you cannot go back and charge the card again, as the application does not store credit card information due to PCI compliance regulations. The only exception is if transactions are added as recurring gifts or pledges to be paid automatically. If an authorization code does not appear in the Authorization Code box, the card has not been processed and it must be re-entered.
  1. Go to Revenue > Transaction search and select the payment
  2. On the payment, click Delete payment
  3. Go to Revenue > Add a payment
  4. Add the payment again with the appropriate information and ensure the "Authorize card on save" box is checked before saving the payment