Try the following in order until the issue is resolved:
  1. Ensure that the constituent has a card with the status of "Issued," not printed.  Only Issued cards will pull into the membership card process.
    1. Go to Constituents > Constituent Search
    2. Select the Constituent record
    3. Click on the Memberships tab
    4. Go into the Membership record by clicking on the membership program name.
    5. Under the Membership cards section, click on the membership card and ensure a card exists for the constituent with a status of "Issued" (if the card has a status of "Printed" you can clear the print status to revert it to "Issued").
    6. Note: If all membership cards in the process have a status of Printed rather than Issued, they will not pull into the membership card process.  You can clear the results of the process so that the cards are back to an Issued status and will pull in again.  If you deleted the history of the membership card process, use the following steps to clear the individual card statuses as quickly as possible:
      1. Go to Analysis > Information Library.  Click Add an ad-hoc query and select the source view of Memberships.
      2. On the left, click on the plus sign next to Members.  Then click on Membership card.
      3. In the middle, click on Status and move to Include Records Where.  Set the criteria to equal to Printed.
      4. In the middle, click on Date Printed and move to Include Records Where.  Set the criteria to equal to (the date you ran the process).
      5. Go to the set save options tab.  Name and save the query.
      6. Then click to process the results of the query.
      7. Double click on the first result and use the steps above to clear the membership card status.
      8. The query will still show at the bottom of your screen.  Click Next record to quickly move to the next membership card that needs to be cleared.  Continue until all cards are changed back to an Issued status.
  2. Check to see if the constituent is marked as Deceased or Inactive. Deceased or Inactive constituents will not pull into the mailing process. 
  3. Verify that the constituent is being included in the process filters
    1. Go to Memberships > Print Membership cards
    2. Highlight the process and click Edit
    3. Ensure the Membership program selected in the dropdown matches the constituent's membership under the Constituent's Memberships section
    4. If "All Issued cards for the selected membership level" is being used, ensure the level selected matches the constituent's membership under the Constituent's Memberships section
    5. If "All Issued cards for selected constituents" is being used, ensure the constituent meets the criteria of the query:
      1. Go to Analysis > Information Library.
      2. Click on the specific query to view it
      3. Click the "Click here" button to process the results
      4. If the constituent is missing, adjust the query filters by clicking "Edit definition" so that the constituent is included

If you are downloading the output and manually mail merging the output with Word:

Ensure the <Next record> field is not adding to the end of the Word document template. Word will automatically go to the next record on a new page.