Contact Support and reference this article. 

  1. What is the threshold for "long running"? (24 hours is a good baseline but can be changed based on client preferences)
  2. What is the distriubtion list which the client wants alerts to be sent? (The client will have to create an external email distribution list, such as, that we can mail to.  They need to maintain that DL so that the alert gets sent to the appropriate people on their end.)
  3. What Blackbaud contacts should be alerted? (Typically just TAM)