- What is the threshold for "long running"? (24 hours is a good baseline but can be changed based on client preferences)
- What is the distriubtion list which the client wants alerts to be sent? (The client will have to create an external email distribution list, such as firstname.lastname@example.org, that we can mail to. They need to maintain that DL so that the alert gets sent to the appropriate people on their end.)
- What Blackbaud contacts should be alerted? (Typically just TAM)
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