Try the following until the issue is resolved:
  1. On the Pledge, Installment/Write-off Activity tab, note the latest installment date that is unpaid
  2. In Revenue, EFT, Generate Payments, highlight the process, click Edit
  3. Make sure the cut -off date encompasses the installment date

OR
  1. In Revenue, EFT, Generate Payments, highlight the process, click Edit
  2. If a selection is being used, make sure the payments are included in the selection

OR
  1. In Revenue, Batch Entry, Commit or Delete any outstanding Generated Payment batches
Note: For payments to be generated,all pending payments in batches must be committed first