Student is enrolled in both classes for a main request course and an alternate request course

Student is enrolled in class for a main request and the alternate request in Scheduling.  In the List or Grid view of Edit Student Schedules, the Class field is yellow and locked for both classes, disabling the ability to change class sections, drop, or withdraw the student.  The student does not appear on the Students tab of both classes. However, both classes print on the student schedules and appear in Grades.

  1. In Scheduling>Edit Student Schedules>select View>Request View
  2. Highlight and delete Main request and Alternate request
  3. Select Drop or Withdrawn if prompted
  4. This removes the student from the classes for both the main request and alternate request
  5. Re-enroll the student in a class for the appropriate request

Environment

 7.82.104, patch 27

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