1. Navigate to Contacts > Individuals
  2. Search for the contact name, and select Manage
  3. Select Financial tab > Transactions sub-tab > New Gift
  4. You will receive a Pop-up that reads:
    'This contact has an outstanding open item(s).
    To apply this gift to an open item(s) select "OK".
    To enter a new gift select "Cancel"
    Select OK
     
  5. Enter the Amount Received
  6. Payment Type and other Payment Details information
  7. Under open items choose to Manually apply this payment to open items in the list below
  8. Select the plus symbol next to the transaction ID to expand
  9. Enter the amount received under the Amount to Apply column and select Save