The Raiser's Edge has stopped working. Windows can check online for a solution to the problem when exporting Membership Dues Report in excel format.

When exporting the Membership Dues Report in any excel (XLS) format available;  workstations running Windows 7 operating system will close the program and experience the following error message:  
The Raiser's Edge has stopped working. Windows can check online for a solution to the problem.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Alternative Solution: Export the Membership Dues report in a different format (ie, Word Exact Format, Comma Separated Values)

Environment

 7.91.5056.23
 7.92.5508, patch 2

Was this article helpful?