Please note: Transactions processed in the BBMS Virtual Terminal are not reflected in your Blackbaud software program. If you process in the virtual terminal and the transaction(s) should be included in your database you must manually record the transaction entry.

Card Present
Transactions

When you access the Web Portal through a workstation connected to a card swipe reader, you can submit card present transactions to Blackbaud Merchant Services directly through the Web Portal. You can also select to manually enter the credit card information for the card present transaction.
 
Submit a card present transaction
 
  1. From Virtual Terminal, click Card present. The Card present form appears.
  2. In the Account field, select the merchant account to use to process the transaction through Blackbaud Merchant Services.
  3. In the Amount field, enter the amount of the transaction to process
  4. In the Comment field, enter any additional information about the transaction
  5. Enter Account holder information such as First name, Last name, Address, Phone and Email as optional fields
  6. Click Enter Card info
  • Enter the name on card, card number, expiration date, and card security code (CSC). If your CSC level  is set to none and you do not have the CSC value enter 111.
  • Click Complete payment. The Web Portal submits the transaction to Blackbaud Merchant Services.
  • A prompt will appear at the top of the window indicating the response: Approved or Gateway Decline
or
  • To enter the credit card information through a credit card swipe reader swipe the credit card. The name on card, card number, expiration date and card security code values automatically populate.
  • Click Complete payment. The Web Portal submits the transaction to Blackbaud Merchant Services.
  • A message will appear at the top of the window indicating the response: Approved or Gateway Decline
To automatically generate a receipt to the card holder review: How to print Receipts or Donor Acknowledgement Letters in Blackbaud Merchant Services for Send virtual terminal acknowledgements information.
 
Card Not Present Transactions
 
You can manually submit card not present transactions to Blackbaud Merchant Services directly through the web portal.

Submit a card not present transaction
  1. From Virtual Terminal, click Card not present. The Card Not Present form appears.
  2. In the Account field, select the merchant account to use to process the transaction through Blackbaud Merchant Services.
  3. In the Amount field, enter the amount of the transaction to process
  4. In the Comment field, enter any additional information about the transaction
  5. Enter Account holder information such as First name, Last name, Address, Phone (optional) and Email as required fields 
  6. Click Enter Card info
  7. Enter the name on card, card number, expiration date, and card security code (CSC). If your CSC level  is set to none and you do not have the CSC value enter 111.
  8. Click Complete payment
  9. A message will appear at the top of the window indicating the response: Approved or Gateway Decline

To automatically generate a receipt to the card holder review: How to print Receipts or Donor Acknowledgement Letters in Blackbaud Merchant Services for Send virtual terminal acknowledgements information.