To set up an email address or addresses to also receive a copy of the Failed Scheduled Payment confirmation email, please do the following:
  1. Go to Control > Administration > Tools > Confirmations Library
  2. Select "Recurring Installment Payments" from the drop-down menu
  3. Click Edit next to Failed Scheduled Payment
  4. Mark the "Use Account Customized Text" radio button
  5. Click Edit Email
  6. Enter a Subject Line at the top of the editor screen
  7. Click the link next to the Save button labeled "Load Default Email" (This will automatically generate the default text that goes out to donors)
  8. Enter the email address(es) of who should receive a copy of this email in the "Send Copy of Email to:" box (Note: you can add multiple email addresses, separated by a comma.  However, do not include a space before or after the commas to ensure all email addresses receive this copy successfully)
  9. When finished, click Save