To resend a transaction acknowledgement processed via BBMS:
  1. Click Transactions > Transaction Search
  2. Enter the criteria to search for the transaction
  3. Click Search
  4. Once the transaction has been located, click the ellipsis > Resend acknowledgement
  5. Enter the Recipient email address and modify and Reply to address or Subject lines if necessary
  6. Click Send acknowledgement
To automatically send acknowledgements processed via BBMS Virtual Terminal:
  1. From account management > Email acknowledgement settings
  2. Click Edit email acknowledgement settings
  3. Complete the required fields
  4. Check mark the option Send virtual terminal acknowledgements
  5. Click Save
Please note: The email acknowledgement settings will be the same for Virtual Terminal acknowledgements as well as MobilePay, but the content will vary slightly. Please see What is included in the content of BBMS email acknowledgements?