To resend a transaction acknowledgement processed via BBMS:
  1. From Transactions > Transaction Search
  2. Enter the criteria to search for the transaction
  3. Click Search
  4. Once the transaction has been located, click the ellipsis > Resend acknowledgement
  5. Enter the Recipient email address and modify and Reply to address or Subject lines if necessary
  6. Click Send acknowledgement
To automatically send acknowledgements processed via BBMS Virtual Terminal:
  1. From account management > Email acknowledgement settings
  2. Click Edit email acknowledgement settings
  3. Complete the required fields
  4. Check mark the option Send virtual terminal acknowledgements
  5. Click Save
Please note: The email acknowledgement settings will be the same for Virtual Terminal acknowledgements as well as MobilePay.

The email will look similar to this:
From: DISPLAY NAME [mailto:FROMADDRESS@domain.com]
Sent: Monday, June 06, 2016 9:09 AM
To: Recipient Email
Subject: Receipt from [Organization Name] for $2.00 (USD)

 
Dear CARD HOLDER,

This is to confirm a transaction from DISPLAY NAME.
Amount:$2.00 (USD)
Account type:Visa
Account:************####
Date:June 01, 2016
Order:[TRANSACTION ID]

If you have any questions about this transaction, please contact [STATEMENT DESCRIPTOR NAME] at [STATEMENT DESCRIPTOR TELEPHONE].

 
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