Add an exception for your hosting url (web address) to Firefox.

  1. Access the Blackbaud Hosting Services web portal
  2. Click the Open Menu button at the top right-hand corneer, then select options
  3. In the pop up window, select the Content tab
  4. Select Exceptions across from Block pop-up windows
  5. Type in the web address for the web portal and select Allow and then Close
  6. Retry accessing the files folder
For users of Safari on a Mac, please ensure that pop-ups are not blocked.
  1. Launch Safari
  2. Select Safari from the Menu Bar
  3. Ensure there is no check mark next to Block Pop-Up Windows
If this does not address the issue, please Click Chat with Support and reference this article.