Form Status does not Appear for Student or Parent

When a student or parent logs in to view the status of their completed form, they do not see the completed form and only see the ability to complete a new form.
They may also receive a message that states "You may not view the status at this time. Please try again later"
 
The parent had logged in under a different username to complete the form.  Once we log in as the username that completed the form we are able to see the status updates.

Environment

 6.41.537, patch 18

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