When processing credit cards through Blackbaud Merchant Services (BBMS), the following rejection code is returned for some of the transactions:
The issuing bank has questions about the request.
This rejection code indicates that the credit card company that issues the card would like to speak with the donor before authorizing the donation. This can occur for a variety of reasons, such as the card is expired, the amount is large, and/or other reasons put in place by the card issuer or card holder.
Your donor will need to reach out to his or her credit card company. Once the transaction/amount is cleared, you can try to charge the credit card again.