Hospitals are bound by HIPPA laws and as such, are required to have data privacy protection measures in place. Other organizations are also required to or may choose to enable data privacy protection on their networks. Some data privacy protection can interfere with the Dashboard functionality.  Check the Event Viewer log for the RE7.exe crash and determine what .dll may have intervened or caused the error.  Add an exception to this software for The Raiser's Edge to resolve this issue.