When users have Windows Authentication set up for their Raiser's Edge profiles in the Blackbaud Hosting Services environment, they may experience this error when refreshing dashboards
Users may receive the following error when logging into The Raiser's Edge: 'Your password has expired. You must change your password now". This can occur when the user is using Windows Authentication and the 'Enable password expiration' checkbox is marked in Config, Business Rules in The Raiser's Edge. This can also be experienced when Refreshing a Dashboard.
Take the following steps to resolve this error message:
1. In The Raiser's Edge, select Configuration 2. Select Business Rules 3. Select 'System access options' 4. Unmark the checkbox 'Enable password expiration'