Error: NetCommunity Error - error loading constituent: The operation has timed out

When logging in to NetCommunity or trying to work on the administrative side, users receive Runtime Error messages. The details of these errors, when viewed on the web server, are as follows:
Type: System.ApplicationException
Message: NetCommunity Error - error loading constituent: The operation has timed out
StackTrace: at Blackbaud.Web.Content.Core.Data.ShelbyConstituent.GetConstituentFromRE(Int32 recordId) at Blackbaud.Web.Content.Core.Data.ShelbyConstituent.RELoadConstitData(Int32 recordId) at Blackbaud.Web.Content.Core.Data.ShelbyConstituent..ctor(Int32 id, Boolean bypassPrivacy, Boolean bypassCache, Boolean forcePendingTransactionCheck, eBBSystemTypes bbsystem, eBBRecordTypes bbrecordType, Boolean bAssumeCurrentUser) at Blackbaud.Web.Content.Core.User.get_Constituent(Boolean BypassPrivacy, Boolean ForcePendingProfileCheck) at Blackbaud.Web.Content.Portal.HtmlDisplayPersonalized.Page_Load(Object sender, EventArgs e) at System.EventHandler.Invoke(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Other errors in log files may indicate similar messages such as:
Type: System.Web.HttpException
Message: Request timed out.
Upgrade The Raiser's Edge to the most recent patch.

Environment

 7.91.5056.16
 7.91.5056.25

Was this article helpful?