Please ensure that the password which you are trying to set meets the Citrix password security requirements for the Hosted Environment, which are listed below:


Please note that passwords are case sensitive:
  1. Must be at least 8 characters in length
  2. Cannot be any of the user's previous 24 passwords
  3. Cannot contain a hyphens
  4. Cannot contain all or part of the user's account name, first name, or last name
  5. They must contain characters from three of the four following categories:
    • English uppercase characters (A through Z)
    • English lowercase characters (a through z)
    • Base 10 digits (0 through 9)
    • Non-alphabetic characters (e.g. $, #, %)


If the password meets the above requirements, and the error persists please Click Chat with Support and reference this article.