No option to add a new constituent record for potential duplicate records in constituent batch, when using smart client

When importing new constituents into the database via a constituent batch, depending on match settings users may receive exceptions for potential duplicate records:

"This constituent might be a duplicate.  Click here to view."

When using the smart client, the only option when users click on this exception is to update an existing constituent record.  There is no option to add a new record.
However, in the web-based application, users have the option to either add the record as a new constituent, or to confirm the record as a possible match.

 

When using the smart client, do not select the "Update" option for the batch row - a new constituent record will then be added for this row.

Environment

 2.93.2034.10

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.