Message when hosted clients attempt to run the Duplicate Constituents Report

The Duplicate Constituent Report is designed to identify potential duplicate records within The Raiser's Edge database.  When attempting to run the Duplicate Constituents Report from the hosting application, users may see the following message:

Because the Duplicate Constituents Report can take a long time to run the first time you use it, Blackbaud will run the first instance for you outside of your system. After the process is complete, the report will be available to run again at any time.
To ensure that customers did not experience any performance degradation in the hosted environment due to many customers running this resource-intensive report simultaneously, Blackbaud Hosting Services has run the report the first time for all hosted Raiser's Edge clients. After the first run of the report, users should be able to run the report at their convenience. The message "Because the Duplicate Constituents Report can take a long time to run the first time you use it, Blackbaud will run the first instance for you outside of your system. After the process is complete, the report will be available to run again at any time" is designed to inform users that the report has not yet been run for them.  However, some users are still experiencing this message, regardless of their report status.  

If you are receiving this prompt, Click Chat with Support and reference this article. 

 

 

Environment

 7.92

Was this article helpful?