To turn on forms authentication, set all values to "false" in the <security> section in the web.config file.

Screenshot of web.config

 
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  1. After turning on forms authentication, the Self-service password reset task will be available within CRM under Administration > Configuration.
  2. Mark the checkbox to Enable self-service password reset.
For more information go to:  http://www.blackbaudknowhow.com/blackbaud-crm/how-to-set-up-login-enhancements-and-self-service-password-resets-in-blackbaud-crm-2-93.htm