- In Records, go to the Student where the payment was misapplied
- Go under their Activity tab
- Open up the payment that needs to be changed
- In the payment, open the Student Billing Detail tab
- Highlight the row for the payment that was applied incorrectly
- Right-click the payment, select Unapply all Transaction for [Name]
- Edit the name in the Reduces the Balance Of... column to reflect whose balance needs to be paid
- Apply the payment to the correct charge
- Save and Close the payment.
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