1. In Records, go to the Student where the payment was misapplied
  2. Go under their Activity tab
  3. Open up the payment that needs to be changed
  4. In the payment, open the Student Billing Detail tab
  5. Highlight the row for the payment that was applied incorrectly
  6. Right-click the payment, select Unapply all Transaction for [Name]
  7. Edit the name in the Reduces the Balance Of... column to reflect whose balance needs to be paid
  8. Apply the payment to the correct charge
  9. Save and Close the payment.