This message indicates the cardholder's issuing bank or credit card company did not share a detailed decline reason to Blackbaud Merchant Services (BBMS). If the cardholder contacts your organization, please have them discuss the intended transaction with their bank by contacting the number on the back of their card. Once the cardholder has resolved the concern with their bank/credit card company, the transaction can be resubmitted.

Due to bank security rules, Blackbaud is unable to resolve this issue on the cardholder's behalf.