Ensure the correct Friendly URL is being typed in the browser.  Confirm the Friendly URL by:
  1. Log into Sphere
  2. Go to Communities>Special Events>Friends Asking Friends> Kintera Thon
  3. Hover over the event name and select Website Info
  4. Note the Friendly web address listed
  5. Click Go next to Friendly URL
  6. Ensure web status is in Preview or Active Mode
 If the Friendly URL is still not directing to the website properly, Chat with Support and reference this article.