Friendly URL for Kintera Thon Event not working

When attempting to navigate to a Kintera Thon event via the Friendly URL, the event website does not load or results in an error. You think the Friendly URL is not working properly.

Article Number: 60318

Products:

Blackbaud_Sphere

Ensure the correct Friendly URL is being typed in the browser. Confirm the Friendly URL by:

Log into Sphere
Go to Communities>Special Events>Friends Asking Friends> Kintera Thon
Hover over the event name and select Website Info
Note the Friendly web address listed
Click Go next to Friendly URL
Ensure web status is in Preview or Active Mode

If the Friendly URL is still not directing to the website properly, Chat with Support and reference this article.

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