A payment receipt amount displays as $0 when applied to an Event Registration fee with no associated costs

When an event registration levels are set up and associated with specific fees, users can also list costs for those registration levels.  That way, the receipt amount that the registrant receives is less than the full registration cost, to cover event costs.  When a registration level is set up with no associated costs and the receipt amount should equal the full registration amount though, the receipt amount for any payments applied to the event registration defaults to $0.00 instead of showing the correct receipt amount.

This issue is similar to Knowledgebase solution BB729671, but that solution was created for event registrations that included associated costs.  If there are costs associated with the registration type, and the receipt amount is already supposed to be less than the full registration fee, then the receipt amount will default correctly.  The problem now only occurs when the receipt amount is supposed to match the registration fee amount.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 2.91.1535.43
 2.91.1535, patch 47

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.