Download and install the latest version and patch, if applicable. 

This error occurs when the Microsoft Office XP Web Components are not installed on the workstation. To resolve this error, and enable the use of Dashboards, perform the following:

If using Microsoft Office XP and above:

  1. Download and install the Microsoft Office XP web components. Make sure to install owc10.exe and not another version.
  2. If the issue continues to occur, uninstall and reinstall The Financial Edge on the workstation.

    Note: Installing the Microsoft Office web components may cause the Outlook Today dashboard disappear in Office 2007.

Refer to our system requirements for the latest compatibility information.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.

If Blackbaud hosts your data:

  1. Note the application server(s) that you are accessing when you experience the issue.
  2. Contact Support and reference this article.  In the case description, provide the names of the affected servers.