This error occurs when the Microsoft Office XP Web Components are not installed on the workstation. To resolve this error, and enable the use of Dashboards, perform the following:
If using Microsoft Office XP and above:
- Download and install the Microsoft Office XP web components. Make sure to install owc10.exe and not another version.
- If the issue continues to occur, uninstall and reinstall The Financial Edge on the workstation.
Note: Installing the Microsoft Office web components may cause the Outlook Today dashboard disappear in Office 2007.
Refer to our system requirements for the latest compatibility information.
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.
If Blackbaud hosts your data:
- Note the application server(s) that you are accessing when you experience the issue.
- Contact Support and reference this article. In the case description, provide the names of the affected servers.