Error: Cannot view this webpage when attempting to view a Kintera Thon URL

An organization has created a Kintera Thon event in Blackbaud Sphere. They go to the URL for their new event and receive an error message that their browser cannot view the webpage.

Article Number: 60408

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This typically happens when the event is still in Under Construction mode. You can take the following steps to move the Kintera Thon event to Preview mode, which will allow you to view the URL:

Go to Communities > Special Events > Friends Asking Friends > Kintera Thon
Hover over your Kintera Thon event and click Website Info
Click the Preview radio button
Click Publish This Event Now

If the even is in preview mode or active mode and is still experiencing this message, attempt to view the page outside of your organization's network.

If the error is occurring across multiple networks, Chat with Support and reference this article.

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