When attempting to download or save locally to their computer from the hosted Files Folder, users may receive the prompt "The converter failed to save the file" if Word 2003 (or a previous version) is installed on their local computer. This solution discusses the steps needed to resolve this prompt in Blackbaud Hosting Services.
Take the following steps until the issue is resolved:
With the Word document open, select File, Save As.
Save the file with the 97-2003 Word Document format.
Open the document on your local machine to edit.
Upgrade your locally installed version of Microsoft Word to version 2007 or higher.