When participants choose to use a template in the Participant HQ of a Friends Asking Friends event in Blackbaud Sphere to send to supporters, the emails are arriving with squares, question marks, or other symbols within the text.
This issue is usually related to how the template was created in the Webinfo Checklist > Email Center Templates by the organization. A couple reasons this can happen are:
1. Text was copied from another program and pasted into the Email Center Template area, which brought over behind the scenes font styles that could cause an issue when rendered in an email message. Try removing the word(s) with issues by deleting them and manually re-entering them.
2. The template was created by the organization in an unsupported web browser for use with Sphere. It is recommended that you only use a fully supported browser.
If these have both been verified and you are still experiencing the issue, please Chat with Support and reference this article.