Error: This action cannot be completed because the other application is busy. Choose 'Switch to' to activate the busy application and correct the problem when sending emails in Blackbaud Hosting Services

Some Blackbaud Hosting Services users have reported experiencing the above error message when attempting to send emails from their hosted applications using the SMTP Relay style of Outlook Integration. This error will typically occur when sending emails if Microsoft Outlook has not been opened prior to clicking on the email.

Article Number: 60666

Products:

Education_Edge_EE
Financial_Edge_FE
Raiser_s_Edge_RE

Please follow the below listed instructions to resolve this issue:

Open Microsoft Outlook from Tools, Microsoft Outlook.
Send email from the desired record in your hosted application.

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