- Before Windows 2000, the usernames were shorter. Use the shortened username as the path for Windows Authentication.
- Ensure the Windows user name is created.
- Remove spaces from the Windows user name.
- Verify the spelling of the Domain.
If Blackbaud hosts your data:
- Ensure that the user's hosting profile is created (video demo). Windows Authentication cannot be used in the hosted environment until this is completed. (Tip: Create or edit the hosting user name to include no spaces.)
- Open the application. Click on Administration and then Security (Raiser's Edge) or Set up System Security (Financial Edge or Education Edge).
- Find the user name, or add a new user if needed (Depending on the product, refer to the following to add a new user in The Raiser's Edge, The Financial Edge, or The Education Edge.)
- In the user set-up, mark Windows Authentication.
- In Login below, enter BLACKBAUDHOST\HostingUserName. (Tip: Use a backslash...leaning to the left. A forward slash / that leans to the right will cause the error.)
- Click Save and Close.
- If you receive this error after renaming a user, delete and recreate the hosting profile and repeat steps 2 through 6.
Here is how the Hosting User Name should be entered in The Raiser's Edge:
Here is how the Hosting User Name should be entered in The Financial Edge or The Education Edge: