Revenue summary tab shows recent gift amounts as $0.00 for revenue with values of greater than $0.00

The Summary tab of the Revenue and recognition view for constituents provides a list of the most recent revenue for a constituent.  For some constituents however, the summary shows the last payment date, but the amount of the payment is showing as $0.00, which is incorrect.  When users choose to go to that revenue record, the amount appears correctly.  This is a problem with the way that the payments were converted.

 

This issue was caused by a data conversion problem.  If you are experiencing a similar issue, review  How to identify data conversion issues in Blackbaud CRM for more information. 

Environment

 2.93.2034.15

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