When syncing a The Raiser's Edge record with Research Point or refreshing a dashboard, users receive the following error: Shutdown Error: Object reference not set to an instance of an object. Start Sequence Step: EndSequence. Users can click OK on the error and continue working.
This is a known bug in the PaperSave Client for The Raiser's Edge version 18.104.22.168. Contact PaperSave Support for assistance in upgrading to version 5.1 or higher.