For Blackbaud Merchant Services, follow the steps below:
  1. Log into the BBMS Web Portal
  2. Click Transactions > Transaction search
  3. Enter the beginning and end date for the report
  4. From the Source drop-down menu, select Refund
  5. Click Search
  6. To Export the results, click Export from the menu bar at the top of the results

If your organization uses another credit card processor (i.e. IATS, CyberSource,, reach out to their Customer Support for additional assistance.