Graded Student Work and Averages are missing from the Grades menu in NetClassroom

For one specific student record, the Graded Student Work and Averages are missing from the Grades menu in NetClassroom.  In My Settings, Customize home, the options for Show averages using and Show Graded Student Work are grayed out and locked.  When selecting the same student from within a teacher's FAWeb Gradebook and then selecting View NetClassroom, Daily Grades, the expand options are missing and the user is unable to see assignments/grades.  Other students in the same school, class, student progression, and status worked correctly.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch. 

Environment

 NetClassroom 7.83.0.31
 NetClassroom 7.83.0.34

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