Note : Incorrect changes to registry settings can cause serious system problems that may be irreversible without reinstallation of the operating system. You must back up your registry before making any registry changes. We are not responsible for damage resulting from incorrect use of the Registry Editor.

(Please get the approval and assistance of your IT staff before performing this task):
  1. Download this zip file and extract it.
  2. Double-click the extracted registry key to import it.
  3. Log into your hosted application again. If error is not resolved continue with the following steps.
  4. If your Citrix Plug-in (or receiver) is already installed on your local machine, uninstall it.
  5. Open the Registry of your Windows machine (for XP machines; for Vista & Windows 7).
  6. Open the registry to the following directory: HKey_Current_User/software/citrix.
  7. Select the citrix folder.
  8. Backup the registry.
  9. After the registry has been backed up, delete the citrix folder.
  10. Reboot the machine (if prompted) and re-install the latest Citrix Client appropriate to your machine.
  11. Follow the steps for ensuring citrix can communicate with your browser.
  12. Log into your hosted application again.

Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.