Custom email alerts are not being sent to users

When adding a custom email alert the email is not sent.
When a new feed alert is added it is stamped with a time (begin time) of the date it was added.  When the alert is processed it generates a time (end time) and it queries the datalist for all records that fall between the begin time and end time; so if records exist prior to running the feed alert it will not pick them up.  After the feed alert processes, it updates the begin time with the end time used in the process so that the next time the alert is run it will not pick up the old duplicate records.

Environment

 2.91.1535, patch 25

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