The error is likely occurring because the transaction does not match what the bank has, proceed with either workaround below to resolve the issue:
  • Verify the expiration date and CSC code match what the customer's bank has
OR
  • Lower the AVS and CSC settings and proceed the card again
    1. Go to Revenue > Blackbaud Payment Service merchant accounts
    2. Highlight your merchant account and click "Edit"
    3. Set the CSC level and AVS level to "None"
    4. Click Save
    5. Attempt to process the payment again under Revenue > Add a payment or Sales
For more information, please see Knowledgebase BB726009