As of version 5.0.18, TA incorporates functionality to disallow users from deleting batch items created by Charge Processing (E013659). This was added because by any charges or rejections captured by Charge Processing have already been completed by the time a batch is created for the records in question. Hence, some clients were experiencing problems because payment had been captured and processed, yet TA did not reflect the payment because a user deleted the payment from batch.
If the batch item is a payment that was captured in error, the batch item should be posted to the account, then the pledge payment should be refunded using Charge Processing. If the batch item is a rejection that cannot be posted due to an accordant adjustment to the payment method (changed to check), please create a support request at www.blackbaud.com/support with the batch sequence and batch number of the item in question and referencing this solution.
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