Pledges can be split between multiple designations that then allow for recognition credits to be split between these designations. When users edit a pledge to update and add additional designations they find that the recognition credits are not updated/reset correctly. Some users find that they receive a prompt asking if the recognition credits should be reset where others do not receive this prompt, but in both scenarios the recognition credits are not updated.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.