If the Registration Fee is to remain the same or less, this can be done by first deleting the Registration record and soft crediting the fee as a donation:
  1. Go to Fundraising -> TeamRaiser.
  2. Find the TeamRaiser event and click Manage.
  3. Search for the Participant and click their name to bring up their Participant Record.
  4. If they are a Team Captain, that role will need to be transferred to another Team Member, or they will need to be removed from the Team.
  5. Click Make Inactive next to Status.
  6. Click Confirm in the window that pops up.
  7. Click Delete Registration Records.
  8. Choose "Convert the registration payment to a gift that is soft-credited to the event" and click Finish.

It may be necessary to first register the participant on the back-end, if they are not already registered. Next, you will need to soft credit the former registration fee to the Participant that the fee is being transferred to:
  1. Go to the Constituent record for the Donor that paid the registration fee, then the Transaction tab.
  2. Find the Transaction and copy the Confirmation Code.
  3. Then click Change Soft Credit in the Actions
  4. In the window that pops up, choose TeamRaiser Participant and click Search.
  5. Enter the Name and/or Email and choose the TeamRaiser from the drop-down.
  6. Click Select next to the Participant you wish to transfer the fee to.
  7. Click Apply.
Finally, you will need to open a case with Support requesting to convert a Donation to a Registration Fee and provide the following information:
  • The Transaction's Confirmation Code
  • The Fee amount
  • The TeamRaiser Event ID